Vehicle Reception Coordinator

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Fahim Group Full time

About the Role:

The Vehicle Reception Coordinator will oversee the entire operations of receiving, following up and delivery of customer vehicles to ensure after sales service meets company policies and procedures.

The job holder will mediate between customers and Principals at Corporate offices for all service issues. The role involves monitoring Principals' websites for customer issues directed to the Principal, meeting customers and resolving their issues.

Key Responsibilities:

  • Coordinate the assignment of jobs to Service Advisor teams based on booking schedules/walk-in customers
  • Monitor team activities to ensure they are carried out smoothly and in accordance with the PRIME process
  • Negotiate service offers to customers to enable win-situations for both parties
  • Advise customers on technical issues faced and find solutions to maximise outcomes at first level of contact
  • Liaise with members from concerned departments to ensure jobs are prioritised well and parts are available on time

Requirements:

  • Sound knowledge of Transportation Management and Workshop Organisation and Administration
  • Sound technical knowledge in vehicle diagnosis and repair Knowledge of technical software
  • Valid UAE drivers' licence
  • Ability to think analytically Planning and organising
  • Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)

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