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Vehicle Reception Supervisor Lead

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Fahim Group Full time

About Us: Al Fahim Group is one of Abu Dhabi's most successful family businesses, founded by the late Abdul Jalil Al Fahim in 1958. Today, it continues to support the country's progress by servicing the needs of the new economy with excellence and quality.

The Job: As a Service Delivery Expert, you will be responsible for overseeing the entire operations of receiving, following up and delivery of customer vehicles. This includes monitoring the Principals' website for customer issues directed to the Principal, meeting customers and resolving their issues.

Your Responsibilities:

  • Assign jobs to the Service Advisor team based on the booking schedule/walk-in customers to ensure equal distribution of work
  • Oversee and monitor the team to ensure activities are carried out smoothly and in accordance with the PRIME process
  • Negotiate service offers to customers to enable a win-situation for both parties
  • Liaise with members from concerned departments to ensure jobs are prioritised well and parts are available on time

Your Requirements:

  • Minimum 5 years experience as Service Advisor in a automotive workshop set-up, out of which 2 years must be in a supervisory capacity
  • Solid technical knowledge in vehicle diagnosis and repair Knowledge of technical software
  • Valid UAE drivers' licence
  • Ability to think analytically
  • Planning and organising
  • Written and verbal communication in English (other regionally spoken languages including Arabic would be an added advantage)