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Outlet Manager

2 months ago

Dubai, Dubai, United Arab Emirates Accor Hotels Full time

About the Role

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Accor Hotels. As a key member of our Food and Beverage department, you will be responsible for ensuring the smooth operation of our restaurant, delivering exceptional customer service, and driving sales growth.

Key Responsibilities

  1. Financial Management
  • Assist in formulating the Annual Operating Budget for outlet revenues, expenses, and equipment.
  • Ensure monthly forecasted food and beverage revenue targets are met.
Operational Excellence
  • Adhere to established operating expenses and control costs.
  • Maintain operating standards outlined in the Departmental Operations Manual.
Leadership and Team Management
  • Assign responsibilities to subordinates and monitor their performance.
  • Conduct pre-shift briefings and be visible during the entire meal period.
Inventory and Supply Chain Management
  • Establish and adhere to par stocks for operating equipment and supplies.
  • Conduct monthly inventory checks on operating equipment and supplies.
Customer Service and Quality Assurance
  • Handle guest complaints, requests, and inquiries; maintain good customer relationships.
  • Ensure adherence to outlet cashiering procedures.
Market Intelligence and Sales Growth
  • Identify market needs and trends; monitor competitive French restaurants.
  • Assist Chef de Cuisine in developing and promoting menu specials.
Reporting and Compliance
  • Submit required documents to the Food and Beverage Office.
  • Plan weekly rosters, maintain the outlet bulletin board, and submit incident reports and 'lost and found' items.

Requirements

  1. Bachelor Degree in any related field
  2. Strong guest orientation and conflict resolution skills.
  3. Effective problem-solving and decision-making abilities.
  4. Good command of spoken and written English and Russian
  5. Excellent computer skills (Microsoft Word, Excel, Outlook Express, Internet, e-mail)
  6. Positive attitude with excellent interpersonal skill and strong leadership