Client Account Management Director

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Vibes Events Full time

We are seeking a dedicated Client Account Management Director to join our team at Vibes Events.

The ideal candidate will have extensive experience in client relationship management and a proven track record of delivering high-quality client experiences. This is an exciting opportunity to work with a talented team of professionals who share your passion for building long-term relationships with clients.

Responsibilities:

  • Client Relationship Management:
    • Manage a portfolio of key client accounts, ensuring that all client inquiries and requests are handled efficiently and professionally.
    • Maintain strong, ongoing communication with clients, addressing their needs and ensuring their satisfaction.
    • Identify upselling opportunities and collaborate with Account Managers to provide additional services to clients.
    • Ensure that client projects are completed on time and to the client's satisfaction.
  • Team Leadership:
    • Directly supervise and mentor a team of Account Managers to achieve sales targets and deliver high-quality client service.
    • Develop and implement training programs to enhance team skills and knowledge.
  • Process Improvement:
    • Oversee the development and implementation of process improvements to increase team efficiency and productivity.
    • Ensure seamless communication and collaboration between teams to deliver exceptional client experiences.

Requirements:

  • 5 years of experience in client relationship management, preferably in a leadership role.
  • Proven track record of delivering high-quality client experiences.
  • Excellent communication and interpersonal skills.
  • Ability to lead and develop high-performing teams.
  • Strong analytical and problem-solving skills.
  • Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).

Working Hours: Saturday - Friday, 8:30 am - 6:00 pm (Every other Saturday off)



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