Client Account Management Director
7 days ago
We are seeking a dedicated Client Account Management Director to join our team at Vibes Events.
The ideal candidate will have extensive experience in client relationship management and a proven track record of delivering high-quality client experiences. This is an exciting opportunity to work with a talented team of professionals who share your passion for building long-term relationships with clients.
Responsibilities:
- Client Relationship Management:
- Manage a portfolio of key client accounts, ensuring that all client inquiries and requests are handled efficiently and professionally.
- Maintain strong, ongoing communication with clients, addressing their needs and ensuring their satisfaction.
- Identify upselling opportunities and collaborate with Account Managers to provide additional services to clients.
- Ensure that client projects are completed on time and to the client's satisfaction.
- Team Leadership:
- Directly supervise and mentor a team of Account Managers to achieve sales targets and deliver high-quality client service.
- Develop and implement training programs to enhance team skills and knowledge.
- Process Improvement:
- Oversee the development and implementation of process improvements to increase team efficiency and productivity.
- Ensure seamless communication and collaboration between teams to deliver exceptional client experiences.
Requirements:
- 5 years of experience in client relationship management, preferably in a leadership role.
- Proven track record of delivering high-quality client experiences.
- Excellent communication and interpersonal skills.
- Ability to lead and develop high-performing teams.
- Strong analytical and problem-solving skills.
- Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
Working Hours: Saturday - Friday, 8:30 am - 6:00 pm (Every other Saturday off)
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