Digital Client Experience Manager

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank (FAB) Full time
Job Purpose

The main objective of this team is to build a best-in-class globally integrated channel onboarding function that provides a unified experience to our clients through onboarding and training them on all GTB Channels.

The role is responsible for developing channel onboarding strategy for faster revenue, improved utilization, and enhanced digital experience. Create agile end-to-end processes that are digitally advanced, customer-centric, and compliant with operational risk standards of the bank.

  • Key Accountabilities:
  • Manage the team of Onboarding Directors, Managers, and Trainers to ensure they receive all required direction, training & support to perform at their best and stay engaged
  • Drive digitization and utilization on the channel for higher revenues and enhanced customer experience
  • Deliver seamless implementation and client training on the most complex structures and solutions
  • Stay abreast with the market and propose ways to digitize/automate current processes and acquire platforms for better client experience, larger market share, and higher revenues

Requirements:

  • At least 10-12 years of experience in a similar role or competencies in their recent career
  • Solid understanding of documentation interdependencies between account structures, payments, collection, and electronic banking solutions
  • Good knowledge of Microsoft applications
  • Fair understanding of administrative functions


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