Zoho CRM System Administrator
5 days ago
About this Role
We are seeking a skilled Ticket Support Specialist to join our team at the International Free Zone Authority. This role is responsible for ensuring seamless CRM functionality and addressing user concerns promptly while maintaining high service standards. The ideal candidate will have a strong understanding of Zoho CRM features, workflows, customizations, and integrations.
Main Responsibilities:
- Ticket Management
- Continuous monitoring and management of incoming support tickets via the helpdesk system.
- Prioritization, assignment, and efficient resolution of Zoho CRM-related tickets.
- Ensuring all tickets are thoroughly documented, updated, and closed with detailed resolution information.
- Troubleshooting and Resolution
- Diagnosing and troubleshooting complex software issues related to Zoho CRM features, customizations, workflows, and integrations.
- Collaboration with software development and IT teams to escalate and resolve tickets beyond their scope.
- Prompt and regular updates to end-users regarding issue resolution progress.
- Customer Support
- Effective communication and interaction with end-users to gather necessary information, provide updates, and confirm issue resolution.
- Maintenance of professionalism while delivering exceptional customer service.
- System Monitoring and Reporting
- Monitoring the performance of Zoho CRM to detect recurring or potential issues.
- Compilation and submission of weekly/monthly reports on support ticket status, resolutions, and patterns.
- Documentation and Training
- Development and maintenance of a comprehensive knowledge base containing standard solutions for recurring issues.
- Contribution to the training of end-users on CRM functionality and troubleshooting techniques.
- Proficient understanding of Zoho CRM features, workflows, customizations, and integrations.
- Basic knowledge of Deluge scripting or CRM automation is a plus.
- Familiarity with helpdesk tools (Zoho Desk, Jira, or similar).
- Ability to identify root causes and implement effective solutions promptly.
- Strong analytical and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- High attention to detail and organizational skills.
- Ability to manage time effectively and handle multiple tickets simultaneously.
-
Zoho Administrator
5 days ago
Dubai, Dubai, United Arab Emirates Befit Sports Club Full timeSEVEN is a premium wellness and fitness brand in Dubai leading the industry in *stateoftheart facilities digital innovation and operational efficiency. Our business runs on Zoho One integrating multiple applications across our CRM finance operations and automation workflows. We are looking for an experienced Zoho Administrator to manage optimize and expand...
-
Zoho Administrator
11 hours ago
Dubai, Dubai, United Arab Emirates Befit Sports Club Full timeSEVENis a premium wellness and fitness brand in Dubai leading theindustry in *stateoftheart facilities digital innovation andoperational efficiency. Our business runs on Zoho One integratingmultiple applications across our CRM finance operations andautomation workflows. We are looking for an experienced ZohoAdministrator to manage optimize and expand our...
-
Zoho CRM Adminstrator
2 weeks ago
Dubai, Dubai, United Arab Emirates Hassi Properties Full timeOverview:Weare seeking an experienced and dedicated Zoho Administrator to joinour team. This role is critical in capturing requirementsconducting business analysis and overseeing the development testingand implementation of Zoho CRM updates andimprovements.The candidate willmanage the daytoday operations of the Zoho CRM and its suite ofapplications working...
-
Zoho Desk/CRM Specialist
2 days ago
Dubai, Dubai, United Arab Emirates StellaStays Inc. Full timeAt Stella Stays, we're not just another hospitality brand - we're building the future of living. We've reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.We started in 2019 with a bold vision, and in just a few years, we became leaders in the...
-
Zoho Desk and CRM Expert
2 days ago
Dubai, Dubai, United Arab Emirates StellaStays Inc. Full timeAbout the Role:The ideal candidate will be a Zoho expert with a strong background in customer support operations. You will be responsible for streamlining our customer support processes using Zoho Desk and CRM.In this role, you will have the opportunity to make a real impact on our customer experience by designing and implementing efficient workflows and...
-
CRM System Administrator
6 days ago
Dubai, Dubai, United Arab Emirates Refine Development Management Full timeAt Refine Development Management, we are seeking a highly skilled C RM System Administrator to manage our Customer Relationship Management (CRM) system. This role is pivotal in maximizing the effectiveness of customer interactions and ensuring the CRM system aligns with business objectives.The ideal candidate will have 4-5 years of experience in CRM...
-
Zoho Developer
24 hours ago
Dubai, Dubai, United Arab Emirates International Free Zone Authority Full timeDubai, United Arab Emirates | Posted on 13/12/2024IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.Job...
-
Zoho Developer
15 hours ago
Dubai, Dubai, United Arab Emirates International Free Zone Authority Full timeDubai, United Arab Emirates | Posted on 13/12/2024IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.Job...
-
Zoho Application Developer
18 hours ago
Dubai, Dubai, United Arab Emirates International Free Zone Authority Full timeInternational Free Zone Authority is seeking a skilled Zoho application developer to design and implement custom solutions for its clients. The ideal candidate will have 2-5 years of experience in Zoho development, including Zoho CRM, Zoho Creator, and the Zoho One suite.The successful applicant will be responsible for creating efficient workflows,...
-
Zoho Presales Consultant
3 weeks ago
Dubai, Dubai, United Arab Emirates SimplySolved Full timeWe are seeking a dynamic and skilled Zoho Presales Consultant to join our team. This role requires expertise in Zoho's ecosystem, excellent communication skills, and a deep understanding of business processes.The consultant will work closely with sales, technical, and client teams to provide tailored solutions, deliver compelling demonstrations, and ensure...
-
Zoho Presales Consultant
3 days ago
Dubai, Dubai, United Arab Emirates Simplysolved Full timeWe are seeking a dynamic and skilled Zoho Presales Consultant to join our team. This role requires expertise in Zoho's ecosystem, excellent communication skills, and a deep understanding of business processes.The consultant will work closely with sales, technical, and client teams to provide tailored solutions, deliver compelling demonstrations, and ensure...
-
CRM Helpdesk Technician
5 days ago
Dubai, Dubai, United Arab Emirates International Free Zone Authority Full timeJob OverviewThe International Free Zone Authority seeks a skilled Ticket Support Specialist to ensure seamless CRM functionality and address user concerns promptly while maintaining high service standards. This role involves handling, troubleshooting, and resolving software-related issues in Zoho CRM.Main Responsibilities:Ticket ManagementContinuous...
-
CRM Supervisor
20 hours ago
Dubai, Dubai, United Arab Emirates Nationwide Middle East Properties LLC Full timeJob DescriptionCustomer Service & Communication:- Engage with clients through various channels (phone, email, live chat) to answer inquiries, provide property information, and address concerns.- Follow established communication scripts when handling inquiries related to different projects.- Gather customer feedback to identify areas for improvement in...
-
Zoho Solution Expert
3 days ago
Dubai, Dubai, United Arab Emirates Simplysolved Full timeAt Simplysolved, we are seeking a highly skilled Zoho Solution Expert to join our team. This role requires expertise in Zoho's ecosystem, excellent communication skills, and a deep understanding of business processes.The ideal candidate will work closely with sales, technical, and client teams to provide tailored solutions, deliver compelling demonstrations,...
-
Zoho Developer
2 weeks ago
Dubai, Dubai, United Arab Emirates Expert Hub Robotics Full timeDesign and developcustom modules forms and reports within ZohoplatformsImplement and manageworkflows automations and integrations with othersystemsPerform unit testing anddebugging to ensure software quality andreliabilityProvide technicalsupport and troubleshooting for ZohoapplicationsStay uptodate with thelatest developments and best practices in...
-
Solutions Consultant
3 weeks ago
Dubai, Dubai, United Arab Emirates Zoho Latam Full timeMilton Keynes, United Kingdom | Posted on 05/12/2024As a Solutions Consultant, you will be closely working with Account Managers on key accounts on up-sell and cross-selling opportunities in the UK.You will need to identify the opportunities by understanding the technological gaps in the customers' business and drive the adoption of the Zoho's suite of...
-
Zoho Applications Specialist
5 days ago
Dubai, Dubai, United Arab Emirates International Free Zone Authority Full timeWe are Dubai-based International Free Zone Authority, providing a unique opportunity to join a dynamic and international community.About the RoleThis is an exciting chance for the successful candidate to gain experience developing software solutions on the Zoho platform and expand their professional knowledge.Key ResponsibilitiesMap software requirements to...
-
CRM Optimization Manager
12 hours ago
Dubai, Dubai, United Arab Emirates Corporate Manpower Full timeJob Title: CRM Optimization ManagerCORPORATE MANPOWER seeks a highly motivated CRM Optimization Manager to join our dynamic team. The ideal candidate will possess exceptional CRM knowledge and experience in streamlining sales processes.Key Responsibilities:Optimize CRM applications to improve sales performance and customer engagement.Develop and implement...
-
Project Coordinator Zoho
4 weeks ago
Dubai, Dubai, United Arab Emirates ITP Media Group Full timeProjectCoordinatorZohoWeare seeking an experienced Project CoordinatorZoho to lead and oversee the implementation andcoordination of Zoho projects. The ideal candidate should havehandson experience with Zoho products exceptional organizationalskills and the ability to manage multiple stakeholders and...
-
Zoho Expertise Professional
12 hours ago
Dubai, Dubai, United Arab Emirates International Free Zone Authority Full timeWe are seeking a highly skilled Digital Solutions Specialist to join our team at International Free Zone Authority. As a key member of our development team, you will be responsible for designing, developing, and maintaining custom solutions within Zoho applications.Main Responsibilities:Create efficient workflows, integrations, and automations to enhance...