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Corporate Secretary Office Manager

2 months ago

Sharjah, Sharjah, United Arab Emirates Hays dubai Full time
Key Responsibilities:
  • Support and Development: Provide guidance, training, and supervision to front office staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Customer Service: Ensure that all customer-related tasks are handled accurately and in a timely manner to enhance the overall guest experience.
  • Complaint Resolution: Handle customer complaints and special requests in a professional and courteous manner.
  • Staff Management: Schedule staff shifts and manage other HR-related tasks to ensure the smooth operation of the front office.
  • Facilities Maintenance: Maintain an orderly appearance throughout the reception area, ensuring that it is clean, tidy, and well-organized.
  • Inventory Management: Monitor stock levels and order office supplies, including stationery and information leaflets, to ensure that the front office is well-equipped to perform its duties.
  • Reporting and Analysis: Prepare monthly management reports on customer feedback, bookings, and cancellations to provide valuable insights and recommendations for improvement.
  • Financial Management: Manage the departmental budget to ensure that expenses are controlled and resources are allocated effectively.
  • Record Keeping: Update files and records to ensure that they are accurate, complete, and up-to-date.
  • Cash Handling: Enforce all cash-handling, checking, and credit procedures to ensure that financial transactions are secure and accurate.