Sales Support Team Lead

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

Job Description

Company Overview

First Abu Dhabi Bank is a leading financial institution in the region, committed to delivering exceptional banking services to our customers.

Salary and Benefits

The successful candidate will receive a competitive salary package, including benefits such as health insurance, retirement plan, and paid time off.

Job Summary

We are seeking a highly skilled and experienced Sales Support Team Lead to join our team. The successful candidate will be responsible for supervising and leading a team of Acquisition members, ensuring high levels of client satisfaction and increasing client numbers to the bank.

Key Responsibilities
  1. Data Entry of PIL Conventional/ Auto Loan Islamic and Conventional / Personal Finance
  2. FSK Clearance Checking the hit to match 100% information from the KYC
  3. SPOC for OPS related activities
  4. Ops suspense loss account (reconciler and owner for the account/ balancing the debit credit)
  5. BCP/ BIA Assessment for the Unit
  6. RCSA Assessment for the Unit
  7. CAS pending documents Tracking the pending original documents to be sent to CAD for Disbursal
  8. Mystery Shopper Inputting Action plan for 0% score
  9. Audit related activities preparing/collating responses for Audit draft and recommendation
  10. SOPs related revision to update GORM if required
  11. Handling Unit Complaints
  12. Casa Backlog for CB AD cases
  13. SPOC of the Unit
  14. All other related Administration tasks
  15. Requisition of all the application and Stationeries
  16. Chubs request/ allocation for the team
  17. SPOC for KRI and Incident of the Unit
  18. Clear desk policy/ Spot check
  19. Internal Memo: Attendance & Punctuality/ Dress code/ etc.
  20. Monthly access review Updating Managers to complete their DRs access review
  21. ITSM approval verifying and approving all IT SRs
  22. Calendar update
  23. Performance review On monthly basis review of performance for all the Managers
  24. Weekly Video providing update to the unit such as policies/campaign
  25. Monthly awards and Recognition
  26. Weekly Target Commitment
  27. Publishing Newsletters
  28. Managing Daily / Weekly & Monthly MIS Reports
  29. Maintain effective verified/ updated business reports for Senior Management
  30. Supervises the team to increase productivity and enhance RFT
  31. Managing the support team and ensuring that all the given responsibilities have been completed on a daily basis
  32. To exercise time management and maintain clean desk policy
  33. Responds promptly and directly to the sales managers' questions over the phone and provide End to End resolution
  34. Adhere to the Standard Operating Procedures Policies Code of Conduct and Service Standards of the bank ensure that team members do the same and initiate appropriate disciplinary action for any violations noted

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