Hotel Ambassador

3 days ago


Dubai, Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

Hotel Ambassador

As a Hotel Ambassador at The Lana, Dorchester Collection Dubai, you will be responsible for creating a warm and hospitable atmosphere for our guests. You will be the first point of contact for our guests and will be responsible for ensuring that they have a memorable and enjoyable stay with us.

Key Responsibilities

• Assist guests with luggage and provide transport around the city
• Communicate expert knowledge on hotel facilities and local area
• Provide a positive first impression of the hotel to all passers-by and visitors
• Welcome guests in a professional and courteous manner to ensure they feel at home
• Communicate with other departments and extended hotel team to ensure alignment

Requirements

• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Relationship driven
• Excellent knowledge of the use of technology
• English is the primary language used in our hotel
• Relevant professional qualifications or hotel school diploma and at least 2-3 years of experience working in similar capacity for luxury hotels


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