Arabic Customer Experience Manager

6 days ago


Dubai, Dubai, United Arab Emirates VPerfumes LLC Full time
About this Role

VPerfumes LLC is seeking an experienced Arabic Customer Experience Manager to lead our customer support initiatives. In this role, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences.

Key Responsibilities:

  • Develop and execute customer support plans to meet business objectives.
  • Train and manage a team of customer support representatives to ensure high-quality service delivery.
  • Collaborate with cross-functional teams to identify areas for improvement and implement changes.
  • Analyze customer feedback and sentiment to inform support strategies.

Requirements:

  • Proven experience in customer experience management or a related field.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.


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