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Hospitality Operations Coordinator
3 months ago
As a vital member of the team at Praarthana Plumbing Installation CO LLC Sharjah, the Hospitality Operations Coordinator plays a crucial role in ensuring the smooth functioning of our accommodation services.
Key Responsibilities:- Operational Management: Strategically planning and overseeing the daily activities of the hospitality team to optimize performance and service delivery.
- Staff Supervision: Leading and mentoring team members while emphasizing the significance of exceptional customer service.
- Quality Control: Regularly assessing the quantity and quality of supplies and equipment, including guest amenities, to maintain high standards.
- Customer Service Excellence: Upholding superior customer service standards in alignment with company policies and procedures.
- Complaint Resolution: Addressing guest complaints promptly and professionally to enhance guest satisfaction.
- Performance Evaluation: Conducting monthly assessments of team members based on their performance and engagement.
- Budget Management: Developing the monthly budget for the hospitality sector and preparing financial reports for management review.
- Recruitment and Training: Collaborating with the human resources department to attract and train new staff.
- Market Analysis: Identifying future objectives for the hospitality division by analyzing market trends and collaborating with the marketing team.