Hospitality Operations Manager

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Oval Dental Clinic dubai Full time
Key Responsibilities:
  • Develop and implement effective strategies to manage daily hospitality operations, ensuring seamless guest experiences.
  • Lead and motivate a team of hospitality staff, promoting a culture of customer satisfaction and excellence.
  • Conduct regular audits to ensure high standards of guest amenities and services.
  • Maintain a strong focus on customer service, adhering to company procedures and protocols.
  • Address guest complaints in a professional and timely manner, ensuring resolution and satisfaction.
  • Evaluate staff performance, providing constructive feedback and coaching to drive improvement.
  • Prepare and manage the hospitality division's budget, generating reports for senior management review.
  • Collaborate with the human resources department to recruit, train, and develop hospitality staff.
  • Stay ahead of market trends, working with the marketing team to drive business growth and development.


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