Customer Service Representative

1 week ago


Sharjah, Sharjah, United Arab Emirates Inspire Gulf Recruitment Solutions Sharjah Full time
Key Responsibilities:
  • Handling a high volume of customer interactions via phone or other communication channels.
  • Striving to achieve first call resolution and maintain exceptional customer service standards.
  • Utilizing active listening skills to understand customer needs and concerns, providing personalized solutions.
  • Responding promptly and professionally to customer inquiries, creating a positive experience.
  • Remaining composed and professional when dealing with difficult customers, providing effective solutions to resolve issues.
  • Collaborating with a team of customer service representatives to achieve shared goals and objectives.
  • Staying up-to-date with required software, tools, and metrics to ensure efficient performance.
  • Transferring and escalating customer calls to relevant departments as needed.
  • Participating in ongoing training and development to enhance skills and knowledge.
  • Adhering to company policies and procedures to ensure compliance and excellence.


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