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Director of Guest Services

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates COREcruitment Full time
Director of Customer Service Job Overview

As a seasoned professional in hotel front office operations, we invite applications for the role of Director of Customer Service. This position requires a dynamic individual with a passion for delivering outstanding guest experiences and a proven track record of managing teams.

  • Main Responsibilities:
  • Develop and implement strategies to exceed guest expectations and drive loyalty.
  • Lead a team of front office staff, providing guidance and support to ensure excellent customer service.
  • Collaborate with other departments to identify areas for improvement and implement changes.
  • Analyze key performance metrics to inform business decisions and drive growth.

Requirements:

To succeed in this role, you will need:

  • A minimum of 5 years' experience in hotel front office operations, with at least 2 years in a management/supervisory capacity.
  • Excellent leadership and team management skills, with a proven ability to motivate and develop staff.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed business decisions.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and partners.