Order Processing and Logistic Coordinator

3 weeks ago


Dubai, Dubai, United Arab Emirates Sulzer Full time

Sulzer, a leading engineering company, is seeking a skilled professional to fill the role of Order Processing and Logistic Coordinator. This position is part of the FE_WIBU team in the United Arab Emirates.

Main Responsibilities:
  • Review handover sheets and customer purchase orders to ensure purchases meet requirements of both buying and selling legal entities.
  • Book sales orders in SAP and create purchase orders.
  • Oversee all assigned project deliverables, including hardware, financial, and commercial outputs, dispute management, customer satisfaction, and timely delivery.
  • Ensure export control checks for each order and DoA compliance.
  • Monitor payment follow-ups, overdue checks, and create a monthly report in alignment with finance.
  • Verify the commercial and technical correctness of all orders received.
  • Submit order confirmations to customers in accordance with customer PO and selling entity's Order Confirmation.
  • Coordinate between customers and entities to clarify and resolve procurement issues and "after Sales" complaints.
  • Keep accurate records of discrepancies and prepare a monthly report.
  • Prepare and obtain shipping documents and coordinate delivery procedures/instructions between customers and entities.
  • Generate, dispatch, and track commercial invoices sent to customers via email and courier.
  • Submit required copies of intercompany invoices, commercial invoices, and proof of delivery to the Finance Department.
  • Update orders' latest delivery position to maintain accuracy in monthly sales forecast and expedite as required.
  • Issue delivery status reports to relevant sales managers.
  • Complete necessary information in sales order's business reports for KPI.
  • Organize and file relevant communications and documentations by electronic and hardcopy.
  • Participate in and actively support company initiatives and make improvement suggestions where able.
  • Assist, when requested, other departments within Sulzer Pumps Middle East.

To succeed in this role, you will need:

  • SAP conversant.
  • Sales Force conversant.
  • General computer skills – Microsoft Office, etc.
  • Good oral and written English.
  • Office administration skills.
  • Attention to detail.
  • Organizational and time management skills.
  • Adaptability and flexibility.


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