Logistics Coordinator Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates NOV Full time

At NOV, we are seeking a skilled Logistics Coordinator to join our team. This role is responsible for handling quality and efficiently, customer service as a priority within the team, and facilitating the shipping documentation while handling customer queries. Our ideal candidate will have a strong reliance on monitoring and coordinating customer orders, providing support, and offering quick resolutions to customer queries.

Key Responsibilities
  • Movement of Goods: Coordinate the movement of goods, imports, exports, local/domestic shipments, and ensure timely delivery.
  • Customer Service: Liaise with customer freight agents for quires, customs shipping documentation, and collection of shipment. Ensure all customs documents comply with NOV compliance and policies.
  • Support to Customer Service Representatives: Provide valuable support to customer service representatives on orders and queries related to materials to be shipped.
  • Timely Responses: Respond to customer and customer agent's queries and guidelines for collection, shipping, and deliveries.
  • Coordinating with Warehouse and Shipping Team: Coordinate with the warehouse and shipping team to prioritize orders according to customer needs and requirements.
  • Liaising with Freight Agents: Liaise with freight agents for quotes, quires, customs documentation, and movements of shipping if it is Ex-works and DDP terms.
  • Preparing Shipping Documents: Assist in preparing accurate shipping documentation following all rules and regulations, including commodity codes and customs procedure codes.
  • Maintaining Relationships: Maintain relationships and work closely with customer and customer freight forwarders per NOV guidelines.
  • Communication: Communicate with department supervisors, upper management, sales, and operations departments to ensure seamless coordination.
  • Maintaining NOV Guidelines: Maintain NOV guidelines on safety, quality, and delivery, and ensure all work areas are clean and maintain cleanliness, health, and safety standards.
  • Processing Shipping Orders: Process shipping orders through JDEdwards, Export Compliance, and other systems.
  • Other Reasonable Tasks: Perform other reasonable tasks assigned to help the team, operations, or the facility overall.

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