Logistics Coordinator Specialist
4 weeks ago
At NOV, we are seeking a skilled Logistics Coordinator to join our team. This role is responsible for handling quality and efficiently, customer service as a priority within the team, and facilitating the shipping documentation while handling customer queries. Our ideal candidate will have a strong reliance on monitoring and coordinating customer orders, providing support, and offering quick resolutions to customer queries.
Key Responsibilities- Movement of Goods: Coordinate the movement of goods, imports, exports, local/domestic shipments, and ensure timely delivery.
- Customer Service: Liaise with customer freight agents for quires, customs shipping documentation, and collection of shipment. Ensure all customs documents comply with NOV compliance and policies.
- Support to Customer Service Representatives: Provide valuable support to customer service representatives on orders and queries related to materials to be shipped.
- Timely Responses: Respond to customer and customer agent's queries and guidelines for collection, shipping, and deliveries.
- Coordinating with Warehouse and Shipping Team: Coordinate with the warehouse and shipping team to prioritize orders according to customer needs and requirements.
- Liaising with Freight Agents: Liaise with freight agents for quotes, quires, customs documentation, and movements of shipping if it is Ex-works and DDP terms.
- Preparing Shipping Documents: Assist in preparing accurate shipping documentation following all rules and regulations, including commodity codes and customs procedure codes.
- Maintaining Relationships: Maintain relationships and work closely with customer and customer freight forwarders per NOV guidelines.
- Communication: Communicate with department supervisors, upper management, sales, and operations departments to ensure seamless coordination.
- Maintaining NOV Guidelines: Maintain NOV guidelines on safety, quality, and delivery, and ensure all work areas are clean and maintain cleanliness, health, and safety standards.
- Processing Shipping Orders: Process shipping orders through JDEdwards, Export Compliance, and other systems.
- Other Reasonable Tasks: Perform other reasonable tasks assigned to help the team, operations, or the facility overall.
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