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Application Support Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Avanza Solutions Full time

**Job Summary:**

We are seeking a skilled Application Support Specialist to join our team at Avanza Solutions. In this role, you will be responsible for providing technical support for branch applications and monitoring day-to-day business application systems.

**Responsibilities:

  • Analyze the business and technical requirements for day-to-day activities/problems, including requests received from users for applications AMBIT, SIGCAP, QMS, MOSAIC, etc.
  • Recommend multiple technical options/solutions with appropriate information for team leaders to choose a particular option.
  • Make technical recommendations on solutions and systems to improve processes.
  • Be responsible for the technical design of the applications assigned.
  • Provide 1st Level support for branch applications and monitor day-to-day business application systems.
  • Assist in the setup and configuration of the software modules concerning branch systems.
  • Coordinate activities with the vendor regarding change requests and technical support.
  • Provide help during the testing of branch applications.
  • Assist in project support activities such as change request assessment, patch development, and deployment.

**Role Purpose:**

  • Follow up and track services, coordinate vendor support issues, and respond to service tickets in a timely fashion.
  • Track, resolve, and report incidents and known errors through the approved processes.
  • Follow the mandatory and obligatory standards set by management in delivering services.
  • Complete assigned tasks to satisfy users' needs within the agreed time frame.
  • Submit reports in a timely manner based on ITD policies, plans, and procedures; attend meetings as per work requirements and planning policies; and submit/update task status through the system on a biweekly basis.