ERP Application Support Specialist

1 week ago


Dubai, Dubai, United Arab Emirates Electra Events & Exhibitions Full time

We are seeking a highly skilled and experienced ERP Application Support Specialist to join our team at Electra Events & Exhibitions. As an key member of our IT department, you will be responsible for providing top-notch support and management for our company's ERP system, as well as various other software applications across the organization.

Key Responsibilities:

  • Provide day-to-day support for multiple business applications to ensure smooth operation
  • Troubleshoot issues and resolve them promptly or escalate to suppliers as necessary
  • Monitor application performance and maintain system stability
  • Develop and enhance applications in line with changes to business requirements over time

In this role, you will work closely with business owners to understand and document their needs, translate business requirements into technical specifications for suppliers or development teams, and lead initiatives to integrate new applications into our existing technology ecosystem.

Requirements:
  • 3-4 years of experience supporting and managing business applications
  • Familiarity with raising and managing support tickets with suppliers
  • Strong understanding of business workflows and process improvement
  • Bachelor's degree in information technology, Computer Science, Business Administration, or a related field
  • Knowledge of Microsoft Business Central ERP or Dynamics NAV is highly advantageous
Skills:
  • Proficiency in managing and troubleshooting enterprise applications, including ERP systems (preferably Microsoft Business Central)
  • Knowledge of system integration (APIs), data migration, and basic SQL for reporting and analysis
  • Experience with reporting tools (e.g., Power BI) and understanding IT infrastructure, including cloud solutions (Azure, Microsoft 365)
  • Familiarity with market trends and emerging SaaS applications to propose suitable solutions


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