Application Support Specialist

1 week ago

Dubai, Dubai, United Arab Emirates Dicetek LLC Full time
Roles and responsibilities

  • ApplicationMonitoring andMaintenance:

    • ProactivelyMonitoring Applications: Ensure the smoothfunctioning of applications by continuously monitoring systemperformance, server health, and applicationlogs.
    • RoutineMaintenance: Perform scheduled tasks such as systemupgrades, patches, backups, and updates to ensure applications arerunning on the latest and most secureversions.

  • IncidentManagement:

    • IncidentDetection and Resolution: Respond to and resolveapplication-related issues reported by end-users or system alerts.This includes troubleshooting, analyzing, and resolving incidentspromptly.
    • IssuePrioritization: Determine the severity of incidentsand prioritize them based on business needs, ensuring minimaldowntime.
    • EscalationManagement: When necessary, escalate unresolvedissues to developers, system administrators, or third-party vendorsfor further investigation andresolution.

  • UserSupport andTraining:

    • End-UserAssistance: Provide support to end-users byaddressing queries, providing guidance on application features, andresolving issues they encounter while using theapplication.
    • User Documentationand Training: Create and maintain documentation suchas user manuals, troubleshooting guides, and FAQs. Also, conducttraining sessions for end-users to ensure they can effectively usetheapplication.

  • BugReporting andTesting:

    • Identifyingand Reporting Bugs: Detect and log application bugsor glitches reported by users or identified during routinechecks.
    • Coordinating withDevelopment Teams: Work closely with developers tocommunicate identified bugs, provide necessary context, and assistin testing new patches orfixes.
    • Testing ApplicationUpdates: Ensure that new software versions orupdates are tested thoroughly before deployment to identify anypotential issues or conflicts with existingsystems.

  • SystemConfiguration andSetup:

    • ConfigurationManagement: Assist with the setup, configuration,and customization of applications to meet specific business needs.This may involve adjusting settings, managing user access, andconfiguring workflows.
    • UserAccount Management: Set up and manage user accounts,roles, and permissions within applications to ensure appropriateaccesscontrol.

  • PerformanceTuning:

    • OptimizingApplication Performance: Monitor and analyzeapplication performance metrics, including load times, responsetimes, and system utilization. Recommend or implement improvementsto optimize performance.
    • CapacityPlanning: Forecast the demand on applications,ensuring they can handle expected user traffic and transactionswithout performancedegradation.

  • Collaborationwith Other ITTeams:

    • Workwith IT Support Teams: Collaborate with systemadministrators, network engineers, and other IT professionals toaddress infrastructure-related issues impacting applicationperformance.
    • Collaborating withDevelopment Teams: Communicate any applicationissues to development teams for deeper investigation andresolution, and assist in implementing changes whenrequired.
Desired candidate profile
  • Experience in Application production supportwithin the ITIL Framework.
  • Excellent knowledgeand hands on experience in
  • Application troubleshooting, configuration andmaintenance.
  • Application performance tuning andoptimization
  • Resolution of tickets with qualityand within SLA
  • Proactive monitoring andincidents analysis
  • Experience in Work flowmaintenance and Configuration.
  • Good knowledgeof 5 asset class: Equites, Fixed Income, Funds, ETF &Structured Products.
  • Portfolio Management& Trade life cycle in WealthManagement
  • Collateral Management concepts suchas Pledge/UnPledge,
  • Experience in handlinginterface related issues and good idea about the Middleware systemslike TIBCO/Open API/ Micro Services.
  • Very goodKnowledge in Oracle - SQL & PL/SQL /MSSQL
  • Very good knowledge in .Net applicationframework.
  • Hands on experience in Unixcommands
  • Limit Monitoring, Concepts of LTV& Haircut, Margin calls &Liquidation.
  • Basic data knowledge of Marketdata
  • Knowledge on Advent/SAXO/FINIQplatform.
  • Good knowledge of Open sourceapplications/application components
  • Goodknowledge of application licensing
  • Knowledge onDBs like Mongo, Hive, PostgreSQL
Key Skills
ApplicationEngineering,Application Support,Development Applications
Employment Type : Full-time
Department / Functional Area: ApplicationDevelopment
Experience: years
Gender: Male
Vacancy: 1

  • Application Support Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    Bachelors in Computer Application(Computers) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description We are seeking a dedicated and tech-savvy Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to internal and external users of...

  • Application Support Specialist

    10 hours ago

    Dubai, Dubai, United Arab Emirates ENOC LUBRICANTS AND GREASE MANUFACTURING PLANT LLC Full time

    Job Title: Application Support SpecialistBusiness: ENOC LUBRICANTS AND GREASE MANUFACTURING PLANT LLCKey Responsibilities:Deliver second line support to end users, maintaining solutions, and administering applications.Assist in design, delivery, and improvement of applications and systems.Analyze business needs and conceptualize solutions to meet customer...

  • Application Support Specialist

    10 hours ago

    Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time

    Job Title:Application Support SpecialistLocation: DubaiSeniority Level: Mid-Senior levelEmployment Type: Full-timeJob Function: Information TechnologyIndustries: BankingKey Responsibilities:Strong understanding of Siebel Architecture.Experience in Application production support within the ITIL Framework.Excellent knowledge and hands-on experience in...

  • Application Support Specialist

    6 days ago

    Dubai, Dubai, United Arab Emirates Axios International Full time

    **Role Summary**We are seeking an experienced Application Support Specialist to join our team at Axios International. The successful candidate will provide administrative support for our Patient Management System (PMS) and ensure seamless project execution.The ideal candidate will have a strong background in administration, with experience in data management...

  • Visa Application Support Specialist

    22 hours ago

    Dubai, Dubai, United Arab Emirates BLS International Full time

    Job Summary:  We are seeking a highly skilled and motivated individual to join our team as a Visa Application Support Specialist. As a key member of our front-line support team, you will be responsible for ensuring that visa applications are processed efficiently and effectively.  Your primary responsibility will be to provide exceptional customer...

  • Application Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    Ø Experience in Process modellingand development/implementation using IBM Blue Works Live and IBMBPM 8.5.X/BAW, Knowledge of Advanced Encryption Standards(AES)Ø Hands on experience on ITproduction support and should be well versed with ITIL ITOperations framework for incident, problem and changemanagement.Ø Proficient inApplication support and providing...

  • Mobile Application Support

    1 week ago

    Dubai, Dubai, United Arab Emirates Client of Talentmate Full time

    We are seeking a dedicated Mobile Application Support specialist to join our dynamic tech team. The successful candidate will be responsible for providing technical support and troubleshooting for mobile applications across various platforms. Key responsibilities include resolving user issues, performing testing and debugging, analyzing app performance, and...

  • Siebel application support

    14 hours ago

    Dubai, Dubai, United Arab Emirates TASC Outsourcing Full time

    Get AI-powered advice on this job and more exclusive features.Global Technology Recruitment | Client Engagement | HeadhunterJob Title: Application Support SpecialistLocation: DubaiSeniority Level: Mid-Senior levelEmployment Type: Full-timeJob Function: Information TechnologyIndustries: BankingKey Responsibilities:Strong understanding of Siebel...

  • Application Support Specialist

    17 hours ago

    Dubai, Dubai, United Arab Emirates Bitech International LLC Full time

    Minimum 6-7 years' experience in Oracle SQL and Application Support.Previous experience in payment gateway operations or a related role is highly desirable.Strong in Service Delivery and Support activities, Troubleshooting, Analytical Skills, Client FocusedKnowledge of applications Health Checks, Maintenance and Change related activity.Knowledge of...

  • Application Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Dicetek LLC Full time

    Roles and responsibilitiesApplicationMonitoring andMaintenance:ProactivelyMonitoring Applications: Ensure the smoothfunctioning of applications by continuously monitoring systemperformance, server health, and applicationlogs.RoutineMaintenance: Perform scheduled tasks such as systemupgrades, patches, backups, and updates to ensure applications arerunning on...

  • Mandarin speaking Application Support Specialist

    7 days ago

    Dubai, Dubai, United Arab Emirates Recruiter4you Full time

    We deliver a high quality service, working closely with businesses and candidates alike, acting as a real "HR Business Partner", offering HR Advisory and matching the "right" candidate with the "right" job.Recruiter4You is a brand operated by Consultant4You LTD Recruiter4You has been tasked to find a Chinese-speaking Application Support Specialist willing...

  • Application Support Specialist

    1 week ago

    Dubai, Dubai, United Arab Emirates Bitech International LLC Full time

    Minimum 6-7 years'experience in Oracle SQL and ApplicationSupport.Previous experience in payment gatewayoperations or a related role is highlydesirable.Strong in Service Delivery andSupport activities, Troubleshooting, Analytical Skills, ClientFocusedKnowledge of applications HealthChecks, Maintenance and Change relatedactivity.Knowledge of performance...

  • Application Support Specialist

    7 days ago

    Dubai, Dubai, United Arab Emirates Bitech International LLC Full time

    Minimum 6-7 years'experience in Oracle SQL and ApplicationSupport. Previous experience in payment gatewayoperations or a related role is highlydesirable. Strong in Service Delivery andSupport activities, Troubleshooting, Analytical Skills, ClientFocused Knowledge of applications HealthChecks, Maintenance and Change relatedactivity. Knowledge of performance...

  • Application Specialist Lead

    21 hours ago

    Dubai, Dubai, United Arab Emirates IFF Full time

    About the RoleWe are seeking an experienced Application Specialist to join our team at IFF. As a Senior Application Specialist, you will work closely with customers and distributors to understand their needs and challenges, providing technical support and guidance on the use of IFF cultures and enzymes.Your responsibilities will include conducting trials,...

  • Application Support Specialist

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Bitech International LLC Full time

    Minimum 6-7 years'experience in Oracle SQL and ApplicationSupport.Previous experience in payment gatewayoperations or a related role is highlydesirable.Strong in Service Delivery andSupport activities, Troubleshooting, Analytical Skills, ClientFocusedKnowledge of applications HealthChecks, Maintenance and Change relatedactivity.Knowledge of performance...

  • Clinical Application Specialist Ultrasound

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Philips Iberica SAU Full time

    Job Title Clinical Application Specialist - Ultrasound Job Description As a Clinical Application Specialist - Ultrasound, you will provide clinical expertise through pre-sales presentations, product demonstrations, application training, and handing over of company products. You will assist the sales staff in assessing potential application of company...

  • Clinical Application Specialist Ultrasound

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Philips International Full time

    Clinical Application Specialist UltrasoundJob TitleClinical Application Specialist UltrasoundJob DescriptionAs a Clinical Application Specialist- Ultrasound, you will provide clinical expertise through pre-sales presentations, product demonstrations, application training and handing over of company products. You will assist the sales staff in assessing...

  • Application Support Specialist

    17 hours ago

    Dubai, Dubai, United Arab Emirates Atribs Metscon Group Full time

    Person Specifications SpecificationsDescription of Knowledge / Skill etc.Desirable or EssentialA. Education General ProfessionalIT based degree university degree or equivalent work experience required. Relevant CertificationEssentialPreferredB. Experiences (Years & Type) Industry5 years of experience at a relevant Technical position in large...

  • Specialist, IT Applications

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Kerzner International Full time

    At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care, and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder, and surprise, where we seek to exceed our guests' expectations at every possible turn. Atlantis Dubai is...

  • Clinical Application Specialist-Ultrasound

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Philips Iberica SAU Full time

    Job Title Clinical Application Specialist Ultrasound Job Description As a Clinical Application Specialist- Ultrasound, you will provide clinical expertise through pre-sales presentations, product demonstrations, application training and handing over of company products. You will assist the sales staff in assessing potential application of company products to...