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Room Service Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates Shangri-La Group Full time
Room Service Coordinator

Role Overview:
As a Room Service Coordinator at Shangri-La Group, you will play a pivotal role in ensuring that our guests receive exceptional service during their dining experience in the comfort of their rooms.

Key Responsibilities:

  • Respond promptly to Room Service calls, addressing guest inquiries and requests with a warm and efficient demeanor.
  • Accurately take and process food and beverage orders using the designated point-of-sale system.
  • Possess an in-depth understanding of the menu offerings and current promotions, providing insightful recommendations to enhance the guest experience.
  • Oversee all service aspects related to Room Service, ensuring a seamless operation.

We Are Seeking Individuals Who:

  • Have a genuine enthusiasm for Food & Beverage.
  • Enjoy engaging with guests and creating memorable interactions.
  • Value teamwork and collaboration.
  • Communicate fluently in English and the local language.
  • Preferably have prior experience in a luxury dining environment or a five-star hotel.
  • Are self-motivated and work well within a team.
  • Thrive on providing tailored solutions for guests.
  • Welcome challenges and strive for excellence.