Reservation Agent

5 months ago


Abu Dhabi, United Arab Emirates Bookidia Travels LLC Full time

A Travel agency located in Abu Dhabi, UAE need a below criteria for a reservation officers:
A reservation agent typically has a wide range of responsibilities, which can include:
*Making reservations and answering questions on topics such as hotel policies or flight schedules.

*Resolving customer service issues and booking new reservations when necessary

*Explaining policies and procedures to customers to ensure that they have a positive experience when interacting with the company

*Verifying information such as credit card numbers and birthdates to ensure that it is accurate

*Updating records of all reservations for flights, cruises, hotels, rental cars, etc.

*Explaining airline policies regarding overbooking and cancellations of flights due to inclement weather

*Assisting customers with special requests such as providing extra leg room seats or upgrading to first class

*Processing and tracking refunds for returned tickets or rooms for reservation cancellations

*Escalating issues to supervisors when needed

*Assisting and advising customers who may be choosing from a variety of travel options.

*Making reservations for customers based on their various requirements and budgetary allowances.

*Checking the availability of accommodation or transportation on the customers’ desired travel dates.

*Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

*Processing payments and sending confirmation details to customers.

*Sorting out any issues that may arise with bookings or reservations.

*Selling and promoting reservation services.

*Answering any questions customers might have about the reservation process.

*Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

*Providing support to customers who may need to amend or cancel a reservation.

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 - AED5,000.00 per month

**Experience**:

- Reservation agent: 1 year (required)

Ability to Commute:

- Abu Dhabi (required)

Ability to Relocate:

- Abu Dhabi: Relocate before starting work (preferred)


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