Reservation Supervisor

3 months ago

Abu Dhabi, United Arab Emirates AccorHotel Full time

**Company Description** Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo

BELIMITLESS

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**What’s in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Leading the reservation team in-line with company rules.
- Organizing on-the-job and weekly training for all staff.
- To keep reservations staff informed on all changes or developments within the hotel and the company.
- To spot-Check reservations made the previous day and Check all VIP arrivals
- Training, developing, and motivating staff to increase productivity.
- To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.
- Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
- Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
- Assisting to department head, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.
- Understands and utilizes a consistent approach to selling in order to support the sales team.
- Ensures a sales attitude is adopted
- Ensures and maintains the security of information relating to customers and personnel in the hotel.
- Complies with all company policies and procedures relating to guest services and all systems.
- Computer literate with excellent written and oral proficiency
- Sound knowledge of English language
- Pleasant in appearance and warm in personality to create a good first impression over telephone.
- Tactful and patient.
- Able to communicate clearly and willing to help others
- Having an eye for accuracy for checking reservations and processing room requests
- Flexible and diplomatic when dealing with demanding and unreasonable guests
- Carry out any other reasonable task (which may not be stated here) as requested.
- Assist in Task Force Teams for new openings.

**Qualifications**
- Minimum one year experience with the same position in a 5 star hotel
- Diploma or a Degree in Hospitality
- Proficiency in using reservation software (like Opera, Microsoft, or others).
- Strong verbal and written skills for interacting with staff and customers.
- Strong multitasking abilities and attention to detail.

**Additional Information** Your team and working environment**:

- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor, we are Heartists

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

  • Reservations Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24042304 **Job Category** Reservations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...

  • Reservations Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24082855 **Job Category** Reservations **Location** Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market...

  • Supervisor-reservations

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23194080 **Job Category** Reservations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations,...

  • Reservations Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24098728 **Job Category** Reservations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations,...

  • Reservation Supervisor

    2 weeks ago

    Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    **Supervise the Reservations Team**: - Oversee the daily activities of the reservation’s agents, ensuring smooth operations and adherence to procedures. - Provide guidance, training, and support to the reservations team, ensuring they meet service standards. - Conduct regular performance evaluations, set team goals, and provide constructive feedback. -...

  • Reservation Supervisor

    7 months ago

    Abu Dhabi, United Arab Emirates Hawthorn Abu Dhabi Full time

    Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. - Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests. - Collaborate with reservation sales associate to...

  • Reservation Supervisor

    7 days ago

    Abu Dhabi, United Arab Emirates Hawthorn Abu Dhabi Full time

    Provide assistance to everyday sales reservation executive and develop and evaluate sales calls and provide efficient training program to staff to ensure smooth working. - Coordinate with front desk and ensure response to all special guest requests and make all reservations appropriately for all guests. - Collaborate with reservation sales associate to...

  • Reservations Supervisor at Intercontinental Abu

    7 days ago

    Abu Dhabi, United Arab Emirates IHG Full time

    **About us** When you’re a part of IHG, you’re more than your job title. And that’s what we love - the individual talents, interests and dreams that make you who you are. Join us and we won’t expect you to conform to any stereotype - because we know that a team with different perspectives and passions can only make us stronger. At InterContinental®...

  • Reservations Supervisor

    2 months ago

    Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Responsibilities**: - Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability. - Review Opera & PMS availability keeping sufficient inventory for high yield segments. - Prepare the team...

  • Reservations Supervisor

    5 days ago

    Abu Dhabi, United Arab Emirates WHR Solution Full time

    **About Company**:A distinctive destination, Tilal Liwa Hotel brings the best of Arabic traditions and culture to life. The hotel is located on the edge of the Rub Al Khali (The Empty Quarter, the largest uninterrupted sand desert in the world) in the sands of Liwa amid rolling sand dunes and an unspoiled desert landscape. Built in traditional style, it is...

  • Reservation Agent

    1 week ago

    Abu Dhabi, United Arab Emirates Mawaridh Hotels & Hospitality Full time

    _**Positions are based in Liwa, Abu Dhabi**_ - Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. - Ensure guests' satisfaction and adherence to Resort Service Standards - Follow internal credit policy. - Follow up on lost business and bring information about them to the...

  • Reservation Agent

    1 day ago

    Abu Dhabi, United Arab Emirates Mawaridh Hotels & Hospitality Full time

    **_Positions are based in Al Mirfa and Liwa_**: - Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability. - Ensure guests' satisfaction and adherence to Resort Service Standards - Follow internal credit policy. - Follow up on lost business and bring information about them to the...

  • Female Reservation Agent

    3 weeks ago

    Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    **Reservation Handling**: - Provide guests with accurate information regarding room availability, rates, and hotel facilities. - Confirm and modify reservations as necessary, and handle cancellations and special requests promptly. - **System Management**: - Enter and update guest reservation details in the hotel’s Property Management System (PMS) and...

  • Female Reservation Agent

    2 weeks ago

    Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    **Reservation Handling**: - Provide guests with accurate information regarding room availability, rates, and hotel facilities. - Confirm and modify reservations as necessary, and handle cancellations and special requests promptly. **System Management**: - Enter and update guest reservation details in the hotel’s Property Management System (PMS) and...

  • Reservations Agent

    3 days ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22144269 **Job Category** Reservations **Location** Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...

  • Reservations Agent

    2 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24182505 **Job Category**Reservations **Location**Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Reservations Agent

    2 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24184136 **Job Category**Reservations **Location**Le Royal Méridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates, 0 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Agent

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24032917 **Job Category** Reservations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Reservations Agent

    2 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24169781 **Job Category**Reservations **Location**The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...

  • Reservations Agent

    7 months ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24086119 **Job Category** Reservations **Location** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...