Reservations Service Center Supervisor

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Abu Dhabi Full time

Job Summary

As a Reservations Service Center Supervisor at Rosewood Abu Dhabi, you will be responsible for maintaining complete knowledge of and complying with all departmental policies, service procedures, and standards. You will ensure that standards are maintained at a superior level daily, anticipating guests' needs, responding promptly, and acknowledging all guests, however busy and whatever time of day. You will resolve guest complaints, ensuring guest satisfaction, and handle accommodation inquiries following Rosewood Brand's Standards and LQA guidelines. You will also control and manage room inventory following guidelines, advised by the Revenue Team, and correctly input information into Opera PMS to reflect the most accurate data for statistics and analysis purposes. Additionally, you will generate reservation confirmations, issue payment links, communicate with concerned departments, and understand and apply Revenue Management concepts to every Reservations task to ensure that the hotel's revenue is optimized and highest profitability is achieved. You will also supervise, coach, and provide appropriate guidance and trainings for team members, answer all incoming calls, and handle additional duties assigned by the Director of Revenue or Reservations Service Center Assistant Manager.

Key Responsibilities

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Ensure that standards are maintained at a superior level daily.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Resolve guest complaints, ensuring guest satisfaction.
• Handle accommodation inquiries following Rosewood Brand's Standards and LQA guidelines.
• Control and manage room inventory following guidelines, advised by the Revenue Team.
• Correctly input information into Opera PMS to reflect the most accurate data for statistics and analysis purposes.
• Generate reservation confirmations and ensure they are successfully sent to the bookers.
• Issue payment links for clients according to payment and guarantee policy of each reservation.
• Communicate to concerned departments on reservation details and special preferences, especially ones that require advance preparations.
• Understand and apply Revenue Management concepts to every Reservations task to ensure that the hotel's revenue is optimized and highest profitability is achieved.
• Supervise, coach, and provide appropriate guidance and trainings for team members.
• Answer all incoming calls, including internal and external, in accordance to Rosewood Brand's Standards, and LQA telephone etiquette.
• Assist in reporting telephone equipment or service complaints and problems.
• Handle additional duties assigned by the Director of Revenue or Reservations Service Center Assistant Manager.



  • Abu Dhabi, Abu Dhabi, United Arab Emirates MARRIOTT International Full time

    Recreation Center AttendantAt Marriott International, we are seeking a Recreation Center Attendant to join our team. As a key resource for all recreation activities facilitated on the property, you will provide information to guests about available recreation facilities, which may include pools, beaches, entertainment zones, game rooms, fitness centers, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

    Reservations Agent RoleAn exciting opportunity has arisen for a Reservations Agent to join Accor Hotel in Abu Dhabi.Key Responsibilities:Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.Ensure all incoming calls with courtesy and ensure...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Padra Medical Center Full time

    Job Title: Senior Call Center Team LeadJob Summary:We are seeking a highly skilled and experienced Senior Call Center Team Lead to join our team at Padra Medical Center. As a Senior Call Center Team Lead, you will be responsible for leading and supporting a team of call center agents, ensuring high-quality customer interactions and adherence to company...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MARRIOTT International Full time

    Key Responsibilities:• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.• Identify guest reservation needs and determine appropriate room type.• Verify availability of room type and rate.• Explain guarantee, special rate, and cancellation policies to callers.• Accommodate and document special requests.•...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Receptionist to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling check-ins and check-outs, and ensuring a seamless and memorable experience for our guests.Key Responsibilities:Register and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

    Delivering Exceptional Guest ExperiencesYou are the key to an unforgettable stay at Accor Hotel. As a Reservations Agent, you will be the first point of contact for our guests, setting the tone for an exceptional experience. Your friendly and engaging service will make our guests feel welcome and valued.What We OfferOur Employee Benefit Card provides...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    Key Responsibilities:Customer Service: Provide exceptional customer service to clients, ensuring their travel needs are met and exceeded.Travel Planning: Assist clients in planning their travel itineraries, including booking accommodations and transportation.Reservation Management: Manage client reservations, ensuring timely and accurate processing of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Florence Home Healthcare Services Center LLC Full time

    Job Posting: Physiotherapy Services CoordinatorJob Type: Commission-Based; Full time/Freelance/RemoteAbout Us:At Florence Home Healthcare Services Center LLC, we are dedicated to providing top-notch physiotherapy services to our community. Our team is passionate about helping patients recover and thrive, and we are looking for a motivated professional to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

    Job Summary:We are seeking a highly skilled Customer Service Ambassador to join our team at AccorHotel. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key Responsibilities:Provide prompt and professional service to guests, responding to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Florence Home Healthcare Services Center LLC Full time

    **About the Role:**We are seeking a skilled Physiotherapy Service Coordinator to join our team at Florence Home Healthcare Services Center LLC. As a key member of our team, you will play a vital role in promoting our physiotherapy services to local healthcare facilities and organizations.Key Responsibilities:Market our physiotherapy services to local...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Muscle Fuel KW Full time

    Key Responsibilities:We are seeking a highly skilled and experienced Fitness Center Manager to join our team at Muscle Fuel KW. The successful candidate will be responsible for:Recruiting, training, and supervising staff to ensure excellent customer service and high-quality fitness programs.Managing budgets and enhancing profitability by organizing and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AccorHotel Full time

    Main Duties and Responsibilities:As a key member of the AccorHotel team, the successful candidate will be responsible for providing exceptional customer service to guests, ensuring a smooth and efficient experience from check-in to check-out.Key Responsibilities:Register and process check-in for all arrivals, handling guest check-outs efficiently and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Engie Full time

    Job Purpose:As a Data Center Systems Technician at Engie, you will be responsible for ensuring the peak efficiency of Electrical, Mechanical, Plumbing, and HVAC equipment within our data centers. This involves planned preventative maintenance, daily corrective work, and emergency response to emergent issues.Data Center Technician Responsibilities:Perform...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Engie Full time

    Data Center Systems TechnicianAbout the RoleAs a Data Center Systems Technician at Engie, you will play a crucial role in ensuring the peak efficiency of our Electrical, Mechanical, and Plumbing (MEP) equipment in our Data Center. Your primary responsibilities will include performing routine building maintenance tasks, conducting daily visual inspections of...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sharaf DG LLC Full time

    Job SummaryAs a Customer Service Representative at Sharaf DG LLC, you will be responsible for resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. You will ensure that appropriate changes were made to resolve customer problems and contact customers to respond to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Engie Full time

    Data Center BMS/DCIM Systems OperatorAs a Data Center BMS/DCIM Systems Operator at Engie, you will be responsible for supervising and controlling the operation of the building management system (BMS) and data center infrastructure management (DCIM) system. Your key responsibilities will include monitoring all electrical, ELV, and fire/life safety equipment,...

  • Restaurant Supervisor

    4 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Restaurant Supervisor Job DescriptionAs a Restaurant Supervisor with the Mandarin Oriental Hotel Group, you will be responsible for ensuring the highest standards of service and quality in our restaurants. Your key responsibilities will include:Key Responsibilities:Service Standards: Maintain a high standard of service, ensuring that all guests receive a...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time

    Role SummaryWe are seeking a highly skilled and experienced Hostess to join our team at Accor. As a Hostess, you will be responsible for delivering exceptional guest service and ensuring a seamless dining experience for our customers.Key ResponsibilitiesEnsure correct grooming standards are followed at all times, maintaining a professional and welcoming...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time

    Job SummaryWe are seeking an experienced Electrical Supervisor to join our team at Star Services LLC. As an Electrical Supervisor, you will be responsible for overseeing the installation and maintenance of electrical systems in industrial projects.About YouWe are looking for a highly skilled and experienced individual with a strong background in electrical...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Full time

    Key Responsibilities:Deliver exceptional service to guests, ensuring a friendly and engaging experience.Select the best room options for guests and maximize revenue through up-selling.Recommend hotel facilities and provide guests with information and assistance for special requests.Process room reservation requests, update rooming lists, and maintain...