Technical Support Position
3 days ago
We are looking for an experienced IT Support Specialist to join our team at the United Nations. As a key member of our technical staff, you will play a vital role in ensuring the smooth operation of our IT systems, providing top-notch support to employees and internal teams.
Key Responsibilities:- Technical Assistance: Provide expert technical assistance to employees, resolving complex issues efficiently.
- System Maintenance: Perform routine maintenance tasks to ensure IT systems are running optimally.
- Problem Escalation: Swiftly escalate complex technical issues to senior engineers or external experts when necessary.
Required Skills and Qualifications
To succeed in this role, you will need:
- Strong Technical Knowledge: Proficiency in Windows, macOS, and Linux operating systems, as well as various software applications.
- Excellent Communication Skills: Ability to clearly explain technical concepts to non-technical stakeholders.
- Proactive Problem-Solving: A proactive approach to identifying and resolving technical issues.
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