Technical Support Engineer

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Johnson Controls Full time
What You Will Do
The MEA Technical Support -- BAS & Controls is an advance technical support role reporting to the Sales Operations Manager. It is a key role for the MEA region to support our sales & growth initiatives by providing technical support, field support, technical updates, application assistance on current, discontinued products and training services for our BAS & Controls Customers.
As a member of this team, you will work within a dynamic environment that provides a platform for you to have immediate impact on our customer experience.
How You Will Do It
As a Technical Support Engineer, you will set up a support program in order to provide accurate and timely assistance to our customers with your technical expertise covering both pre-sales and post-commissioned technical queries. You have an in-depth technical knowledge of Controls/Building Automation Systems. You will be supported through continuous learning opportunities and new product launches. This person will also provide feedback to our product management and product engineering teams based on issues that are reported through the technical support channel.
You are a natural self-starter, problem solver and data/analytics driven with the ability to explain technological concepts to a non-technical audience combined with a customer-orientated attitude.
Required
Bachelor degree in Electrical / Electronics Engineering or equivalent
Minimum 5 years technical support experience in Controls/Building Automation Systems.
Strong BAS & Controls technical knowledge and recent experience in pre & post technical sales support for sales team, channel partners, consultants, distributors and end users
Technical acumen with commercial understanding
Flexible in travelling
Ability to drive in UAE
Fluent in English, Arabic is an advantage.
Preferred
Experience working with the Johnson Controls Facility Explorer System, Metasys System or Tridium Niagara product line although not necessary would be an advantage.
Experienced with programming and troubleshooting programs in HVAC field controllers and/or SCADA systems.
Knowledge and experience of working with protocols used in the HVAC business such as Modbus, BACnet, LonWorks, KNX and M-Bus
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