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Technical Support Coordinator
1 week ago
Dicetek LLC is seeking a Technical Support Coordinator to join our team. As a Technical Support Coordinator, you will be responsible for providing technical support to internal stakeholders and ensuring that IT services are restored as quickly as possible after an interruption.
You will work closely with IT teams and service desk to ensure timely resolution of incidents and minimize downtime.
Key Responsibilities:- Technical Support: Provide technical support to internal stakeholders to ensure that IT services are restored as quickly as possible after an interruption.
- Incident Coordination: Coordinate with IT teams and service desk to ensure timely resolution of incidents and minimize downtime.
- Escalation Management: Escalate incidents as necessary according to established escalation processes.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT service management, with a focus on incident management.
- Relevant certifications such as ITIL Foundation, ISO/IEC 20000, or similar.
- Strong understanding of ITIL incident management processes and best practices.
- Experience with ITSM tools such as ServiceNow, BMC Remedy, or similar.