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Technical Support Specialist

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

At Dicetek LLC, we seek a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance to our customers and resolving complex IT issues.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, or in-person.
  • Identify and troubleshoot system errors, software glitches, and other technical issues.
  • Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 3-5 years of experience in IT support, preferably in an L2 support role.
  • Prior experience in retail banking or financial services environment is highly preferred.
Desired Skills
  • Proficiency in troubleshooting Windows/Linux operating systems, SQL databases, and network protocols (TCP/IP, DNS, VPN).
  • Familiarity with banking applications (e.g., Temenos T24, Finacle, or similar core banking systems) and payment processing platforms.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy) and monitoring tools (e.g., Splunk, Dynatrace).
  • Knowledge of cloud platforms (e.g., Azure, AWS) and virtualization (e.g., VMware) is a plus.

We offer a competitive salary and benefits package to our employees. Our company culture values teamwork, innovation, and continuous learning.