Technical Support Professional
6 days ago
At Dicetek LLC, we are seeking a skilled Technical Support Professional to join our team. This role is responsible for providing first and second-level support for Newgen software products.
The ideal candidate will have proven experience in technical support, preferably with Newgen software products. They should be hands-on in software testing, including creating and executing test plans and cases.
In this role, you will troubleshoot and resolve technical issues reported by clients, ensuring timely resolution and customer satisfaction. You will also assist in the development and execution of test plans, test cases, and test scripts for Newgen software.
We offer a competitive compensation package and a dynamic work environment. If you are a motivated individual with excellent problem-solving skills, please apply for this exciting opportunity.
- Familiarity with Newgen software products
- Experience in technical support and software testing
- Strong communication and problem-solving skills
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