Night Operations Manager

1 week ago


Sharjah, Sharjah, United Arab Emirates HILTON HOTELS Full time

Job Summary: As a Night Manager at Hilton Hotels, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

Key Responsibilities:

  • Operational Excellence: Oversee the entire Front Office operation to maintain high standards, ensuring seamless guest experiences and efficient team performance.
  • Guest Service: Serve as a point of contact for regular and VIP Guests, providing exceptional service and resolving any issues promptly.
  • Financial Management: Complete Night Audit duties, maximizing room occupancy at best rates and utilizing up-selling techniques to promote hotel services and facilities.
  • Currency and Payment Management: Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
  • Leadership and Representation: Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel and making informed decisions.
  • Issue Resolution: Manage, record, and promptly resolve issues or emergencies that arise, ensuring minimal disruption to guest experiences.
  • Knowledge and Training: Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area, and participate in training courses to enhance skills and knowledge.
  • Security and Emergency Procedures: Act in accordance with all security and emergency procedures, managing the instigation of these as required, and ensuring the safety and security of guests and team members.
  • Team Development: Compile adequate handover to Early staff/Duty Manager, conduct annual and mid-year Appraisals with Team Members, and contribute to the Night Team's training and development efforts.
  • Health and Safety: Conduct Health and Safety Checks and Night Walks, maintaining a good status awareness of all hotel areas, and ensuring compliance with health and safety regulations.
  • Interdepartmental Collaboration: Assist other departments as necessary, fostering a collaborative and supportive work environment.


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