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Senior Manager Crew Engagement
2 weeks ago
This is an exciting opportunity to join Etihad Airways as a Senior Manager Crew Support. The successful candidate will lead a 24/7 crew support and engagement team, driving operational and cultural alignment.
The role requires developing and executing forward-thinking strategies that enhance crew experience, ensuring the highest standards of support and engagement. You will set and monitor performance KPIs, fostering a culture of continuous improvement and innovation.
You will oversee comprehensive crew welfare programs, including wellness initiatives, maternity support, peer assistance, and care referrals. Additionally, you will manage sensitive welfare cases with discretion and in compliance with legal and regulatory standards.
The ideal candidate will have a Bachelor's Degree in Communications or relevant field, with minimum 10 years management experience within an airline, preferably in a support or engagement role. They will have experience managing cross-functional projects, internal communications campaigns, and large-scale employee engagement initiatives.
