Customer Service Professional
2 days ago
Company Overview
We Will Fix It Services L.L.C is a market-leading maintenance company specializing in air conditioning, plumbing, electrical, and handyman services. With over 275,000 jobs completed for over 65,000 customers since 2008, we have established a strong reputation in the industry.
Job Description
The Customer Service Executive plays a crucial role in effective customer communication, scheduling technicians, and the day-to-day running of the company. Key responsibilities include being the first point of contact for all forms of communication, listening to and understanding customers' maintenance requirements, and booking schedules for the correct technician.
Required Skills and Qualifications
- Previous experience with the Business Process Outsourcing (BPO) industry, preferably with an international brand.
- Local/regional customer service experience for a distinct advantage.
Benefits
- 4,000 Dhs basic salary for 5 days, 45 hours a week.
- 150% overtime for additional hours.
- 200% overtime for anti-social nightshift hours.
- 150 Dhs monthly flight cash.
- Performance-related monthly bonus scheme.
- Transport to and from work.
- Medical insurance.
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