Customer Service Professional

5 days ago


Dubai, Dubai, United Arab Emirates Mashreq Full time
Job Summary:

We are seeking a highly skilled Customer Service Officer to join our Corporate Service Unit in the UAE. As a key member of our team, you will be responsible for providing exceptional service to corporate banking clients, responding to their enquiries, and resolving any issues they may encounter.

Your primary goal will be to act as the primary point of contact for these clients, ensuring that their needs are met and their expectations exceeded. You will be expected to comprehend client requirements, log all such requirements within our CRM system, and strive for first point resolution (FPR) by resolving the request yourself if possible. If not, you will need to correctly identify and escalate to the relevant stakeholders and track the request to ensure timely resolution in line with established TAT matrix.

You will also be required to conduct a detailed root cause analysis (RCA) for any customer issues you have managed and maintain accurate records of your activities. Your excellent communication skills, both written and verbal, will be essential in building strong relationships with internal and external customers.



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