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Customer Service Representative

2 weeks ago

Dubai, Dubai, United Arab Emirates Manpower Professional Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Manpower Professional. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

The successful candidate will possess excellent communication and interpersonal skills, with the ability to work under time pressure and meet deadlines. Intermediate/Advanced Excel, Word, and PowerPoint skills are also essential.

Main Responsibilities:

  1. Liaise with customers and sales managers to provide frontline customer service via email or telephone.
  2. Produce clear and concise communication for both internal and external customers.
  3. Process sales orders in a timely manner, including reviewing and checking orders and stock allocation.
  4. Manage the generation of open sales orders within the relevant region(s) to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end.
  5. Maintain sufficient filing systems, including email system (Outlook), computer hard-drive, and network server.
  6. Maintain various forms of customer-specific information, including ensuring all current prices are set up on BAAN and that customer ordering and delivery guidance notes are maintained.
  7. Liaise with the 3rd Party Logistics Provider (3PL) to obtain information relating to the preparation and shipping of customer purchase orders.
  8. Raise RMA (Returns Management Authorization) and Faulty Product requests from customers, notifying the 3PL and Credit Control of pending returns.
  9. Handle and resolve queries raised by customers, sales managers, or the Credit Control Department.
  10. Provide absence cover to other members of the team.