Hospitality Service Associate

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Waiter to join our team at Rayhaan Hotels & Resorts. As a key member of our food and beverage service team, you will be responsible for delivering exceptional customer service and ensuring a memorable dining experience for our guests.

Key Responsibilities
  1. Service Excellence: Provide professional, discreet, and personalized service to guests, ensuring their needs are met and exceeded.
  2. Menu Knowledge: Acquire in-depth knowledge of our food and beverage menu to assist and provide advice to guests, enhancing their dining experience.
  3. Quality Control: Consistently monitor the quality of food and beverage being served, ensuring it meets our high standards.
  4. Customer Relations: Practice good customer relations, attend to customer complaints/queries satisfactorily, and resolve issues promptly.
  5. Hygiene and Cleanliness: Maintain high standards of hygiene and cleanliness in the outlet and ensure all service equipment is properly maintained.
  6. Pre-Service Preparations: Ensure all service preparations are completed before, during, and after service, including mis-en-place and mis-en-scene.
  7. Waste Reduction: Minimize wastage, breakage, and spoilage, ensuring efficient use of resources.
  8. Upselling: Actively use upselling techniques to exceed guest expectations and increase revenue.
Requirements

To be successful in this role, you will need:

  • A diploma/degree in hospitality or vocational training in food and beverage.
  • Previous experience as a Waiter/Waitress in a high-volume restaurant.
  • A good command of English and additional skills, such as guest service and interpersonal skills.


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