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Hospitality Service Associate

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rayhaan Hotels & Resorts Full time

Job Summary

We are seeking a skilled and professional Food and Beverage Server to join our team at Rayhaan Hotels & Resorts. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities

  • Food and Beverage Service: Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
  • Guest Interaction: Greet and seat customers and serve them in a professional, discreet, and personalized way.
  • Menu Knowledge: Acquire in-depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests.
  • Quality Control: Consistently monitor the quality of food and beverage being served.
  • Customer Relations: Practice good customer relations and attend to customer complaints/queries satisfactorily.
  • Hygiene and Cleanliness: Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
  • Service Preparation: Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
  • Waste Reduction: Ensure minimum wastage, breakage, and spoilage.
  • Sales and Revenue: Actively use up-selling techniques to exceed guest expectations and increase revenue.

Requirements

  • Education and Qualifications: You should ideally have a diploma/degree in hospitality or a vocational training in food and beverage with previous experience as a Food and Beverage Server in a high-volume restaurant.
  • Language Skills: A good command of English is essential, and additional skills like guest service and interpersonal skills are also required.