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Outbound Call Center Representative

2 weeks ago

Dubai, Dubai, United Arab Emirates VPerfumes LLC Full time
About the Role

VPerfumes LLC is seeking an Outbound Call Center Representative to join our customer support team. In this role, you will be responsible for delivering exceptional service to clients through outbound calls.

Responsibilities:

  • Initiate outbound calls to customers based on provided data.
  • Address customer inquiries, resolve issues, and provide product/service information through phone calls.
  • Build and maintain positive relationships with customers by ensuring their needs are met promptly and professionally.
  • Investigate and resolve customer complaints through different channels, issues, and concerns with efficiency.

Requirements:

  • Proven experience in telephonic customer service or a related role.
  • Excellent verbal communication skills and a professional phone manner.
  • Basic computer skills, including familiarity with CRM software.
  • Fluency in Arabic and English (spoken and written).