Housekeeping Operations Coordinator

1 week ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates HILTON HOTELS Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Attendant to join our team at Hilton Hotels. As a key member of our Housekeeping Department, you will be responsible for ensuring the highest standards of cleanliness and service in our hotel.

Key Responsibilities
  • Quality Control: Monitor and maintain the appearance, standards, and performance of all Housekeeping Team Members, with a focus on training and teamwork.
  • Guest Service: Provide exceptional guest service, ensuring that all guests have a positive experience during their stay.
  • Room Management: Work closely with the Front Desk to ensure the availability and release of rooms for guest service, as well as floor housekeeping supervision.
  • Department Management: Manage the controls of the Housekeeping department, including employee scheduling, master key release, incident reporting, and uniform and linen inventory.
  • Guest Information: Review daily guest information in our CRM system and ensure that preferences and requests are met in a timely manner.
  • Special Requests: Arrange for flowers and special linens for guests celebrating special occasions.
  • Lost and Found: Manage the monthly lost and found process, including donations.
  • Uniform Maintenance: Check and send uniforms for cleaning and repair as needed.
  • Document Control: Coordinate and control the flow of documents and people within the department, including releasing linen from the laundry daily.
  • Laundry Services: Process daily guest clothing releases for guests using our laundry service.
  • Financial Management: Conduct monthly closing of laundry expenses and provisions.
  • Team Support: Provide backup support to the Laundry Attendant during holidays, days off, or absences.


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