Customer Experience Strategist
7 days ago
At VML South Africa, we pride ourselves on being a beacon of innovation in the ever-evolving world of customer experience.
With our rich heritage built upon a century of combined expertise, creativity meets technology, and diverse perspectives ignite inspiration. Our CX team spans three countries, serving clients across the region, and is known for its work with globally respected brands.
We are seeking a Customer Experience Strategist to join our CX team and support the delivery of impactful customer experiences for one of the UAE's leading banking institutions.
About the Role- You will be part of a research-heavy role that focuses on developing strategic recommendations for ideal-state user journeys, with a focus on key banking products such as credit cards.
User Research and Testing
- Assist in planning and conducting moderated user testing sessions and other qualitative and quantitative research methods.
- Help uncover user needs, pain points, and behaviors by contributing to research synthesis and analysis.
- Support the creation of actionable recommendations based on research findings to improve customer experiences.
Data Analysis and Experimentation
- Work with the team to analyze behavioral data using UX analytics tools (e.g., heatmaps, session replays) and integrate insights into improvements.
- Assist in supporting A/B testing and experimentation workstreams by providing research-based input.
-
Customer Experience Strategist
10 hours ago
Dubai, Dubai, United Arab Emirates IFS Full timeAbout the RoleAs a Customer Experience Strategist at IFS, you will play a pivotal role in driving customer success through effective leadership and orchestration of virtual teams. Your primary responsibility will be to ensure seamless program deliveries and foster strong senior customer relationships. The core business priority is to facilitate customers'...
-
User Experience Strategist
5 days ago
Dubai, Dubai, United Arab Emirates Etisalat UAE Full timeUser Experience StrategistWe are seeking a User Experience Strategist to join our digital media team. As a key member of our organization, you will be responsible for developing and executing customer engagement strategies that drive user retention and satisfaction.Key Responsibilities:Develop and execute customer engagement strategies to keep users actively...
-
User Experience Strategist
10 hours ago
Dubai, Dubai, United Arab Emirates Al-Futtaim Full timeAbout the RoleThe User Experience Strategist will be responsible for leading the creation of digital experiences that meet the needs of our customers. This includes working closely with cross-functional teams to develop user personas, wireframes, and prototypes.
-
User Experience Strategist
3 days ago
Dubai, Dubai, United Arab Emirates VML South Africa Full timeAbout the Role:We are seeking a highly skilled User Experience Strategist to join our CX team at VML South Africa. As a Senior UX Researcher, you will play a pivotal role in transforming customer experiences for one of the UAE's leading banking institutions.Key Responsibilities:Plan and execute moderated user testing sessions and other qualitative and...
-
Digital Customer Success Strategist
3 days ago
Dubai, Dubai, United Arab Emirates Trip Full timeDo you have a passion for delivering exceptional digital experiences?We're looking for a talented Digital Customer Success Strategist to join our team at Trip.In this role, you'll design and execute CRM plans to enhance customer engagement and retention.You'll partner with internal departments to create and manage campaign-related content across CRM...
-
Customer Experience Strategist
5 days ago
Dubai, Dubai, United Arab Emirates Al Tayer Insignia Full timeJob DescriptionAbout the RoleThis is an exciting opportunity to join Al Tayer Insignia as a key member of our Customer Experience team. As the Head of CRM, you will be responsible for developing and implementing our customer relationship management strategy, ensuring seamless customer experiences across all touchpoints.You will lead the development of our...
-
Customer Experience Leader
4 days ago
Dubai, Dubai, United Arab Emirates Black Pearl Consult Full timeCustomer Experience StrategistAt Black Pearl Consult, we are looking for a Vice President of Customer Experience and Digital Channels to drive transformation, enhance customer engagement, and optimize digital platforms.About the Role:You will lead the customer experience strategy, manage a strong team, and use data-driven insights to enhance customer...
-
Customer Experience Strategist
5 days ago
Dubai, Dubai, United Arab Emirates Optimizely Full timeCustomer Success MasteryAs a Customer Success Manager at Optimizely, you will be responsible for driving customer adoption, retention, and expansion of our products and services. You will be a trusted advisor to our clients, working closely with account executives to own the overall relationship with assigned clients.Your key responsibilities will include...
-
Customer Experience Strategist
3 days ago
Dubai, Dubai, United Arab Emirates Trip Full timeAbout UsFounded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider.We integrate travel resources from industry partners and help travellers worldwide pursue the perfect trip with exceptional travel products and services.We have four Customer Service Centres for Trip.com established in Japan,...
-
Digital Asset Strategist
5 days ago
Dubai, Dubai, United Arab Emirates Recruitment Room Full timeWe're seeking a Digital Asset Strategist to join our team at Recruitment Room.As a strategist, you'll be responsible for developing a digital asset strategy that drives sustainable growth and meets the needs of our clients. You'll work closely with our cross-functional teams to understand client needs and develop innovative solutions.Your key...
-
Business Growth Strategist
7 days ago
Dubai, Dubai, United Arab Emirates Calo Inc. Full timeGrowth Through InnovationCalo Inc. is seeking an experienced and results-driven Business Growth Strategist to lead the development of new business lines and drive revenue growth. As a Business Growth Strategist, you will be responsible for analyzing market trends, identifying opportunities, and developing strategic plans to achieve business objectives.You...
-
Marketing Strategist
18 hours ago
Dubai, Dubai, United Arab Emirates Luster Real Estate Full timeAt Luster Real Estate, we are seeking a skilled Marketing Strategist to play a pivotal role in our company's presence and events in the market.We aim to find a candidate who can interpret customers' behavior and suggest innovative ways to increase brand awareness. The ideal candidate should possess excellent communication skills and a passion for advertising...
-
Customer Experience Strategist
4 days ago
Dubai, Dubai, United Arab Emirates HSBC Full timeBenefits: We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way.At HSBC, we take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an...
-
Global Learning Business Strategist
6 days ago
Dubai, Dubai, United Arab Emirates Amazon Full timeWe are looking for a Global Learning Business Strategist to join our Global Operations Learning and Development team. As a Global Learning Business Strategist, you will work closely with operational stakeholders to design and deliver learning initiatives that meet the specific needs of our customers.You will be responsible for:Building strong partnerships...
-
Business Growth Strategist
3 days ago
Dubai, Dubai, United Arab Emirates Gartner Full timeAbout this RoleWe are seeking a highly skilled Business Growth Strategist to join our team. As a Business Growth Strategist, you will play a critical role in expanding our presence across the global market.Your primary responsibility will be to cultivate trust-based relationships with C-level executives and understand their mission-critical priorities. You...
-
Market Growth Strategist
4 days ago
Dubai, Dubai, United Arab Emirates Talimia Group Full timeKey Responsibilities:The Market Growth Strategist will ensure that the work cycle is completed successfully, starting from production timetable, order schedule, shipping, installation till getting the customer satisfaction certificate.You will identify customers' current and prospective needs and provide information about the company's products, and follow...
-
Business Growth Strategist
4 days ago
Dubai, Dubai, United Arab Emirates Rules Cube Full timeBusiness Growth StrategistWe are seeking a highly skilled Business Growth Strategist to join our team at Rules Cube. As a key member of our sales team, you will play a crucial role in shaping and executing successful sales strategies that unlock fresh business opportunities in the digital transformation and GenAI domain.The ideal candidate will have over 5...
-
Global Health Strategist
5 days ago
Dubai, Dubai, United Arab Emirates PRESTIGE INTERNATIONAL Full timePrestige International's commitment to advancing science for life is about improving patient lives, creating value for customers, and supporting employees and communities. Our global health strategist role is critical in driving business growth and expanding our market presence.As a Global Health Strategist, you will develop and execute sales strategies to...
-
Demand Planning Strategist
7 days ago
Dubai, Dubai, United Arab Emirates Kenvue Full timeWe are seeking a highly skilled Demand Planning Strategist to join our team at Kenvue. As a Demand Planning Strategist, you will be responsible for leading and shaping the Plan Transformation action plan for RAMET to improve forecast accuracy and drive up RAMET's adoption of IBP process.About KenvueKenvue is a global company with ~ 22,000 employees...
-
Sales Account Strategist
4 days ago
Dubai, Dubai, United Arab Emirates Reckitt Benckiser LLC Full timeAbout the RoleAs a Sales Account Strategist at Reckitt, you will be responsible for building long-term partnerships with major national trade players. Your mastery of relationship-building and strategic partnering will be fundamental in delivering health, hygiene, and nutrition products to consumers.In this dynamic position, you'll craft and realise joint...