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Customer Experience Strategist

2 weeks ago

Dubai, Dubai, United Arab Emirates Optimizely Full time
Customer Success Mastery

As a Customer Success Manager at Optimizely, you will be responsible for driving customer adoption, retention, and expansion of our products and services. You will be a trusted advisor to our clients, working closely with account executives to own the overall relationship with assigned clients.

Your key responsibilities will include building and executing on success plans that establish critical goals and key performance indicators, ensuring customers adopt best practices for running their digital program and using our platform. You will also support customer teams in exposing program value to their organization, drive accountability for deliverables internally and among customer and partner teams, and assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and building a culture of harmonizing, understanding, and acting on digital data.

We are looking for a highly skilled professional with a strong background in customer success management. If you have experience working with clients of all sizes, especially B2C mid-market and enterprise retail organizations, and are passionate about delivering exceptional customer experiences, we encourage you to apply.

About Our Culture
We continuously aim to provide a high-growth space, both virtually and in person, where you can do your best work and, in the process, unlock your boundless potential.