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Customer Experience Strategist

2 weeks ago

Dubai, Dubai, United Arab Emirates Trip Full time

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider.

We integrate travel resources from industry partners and help travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

In this Role, you'll design and execute CRM plans to enhance customer engagement and retention. You'll partner with internal departments to create, coordinate, and manage campaign-related content across CRM channels. You'll monitor and optimize CRM performance across diverse user segments to ensure effectiveness and engagement.

You'll analyze CRM channel performance to maintain sustainable growth and efficiency. You'll leverage data-driven insights to optimize campaign ROI and enhance customer experiences.

Our team works collaboratively to achieve our goals, and we encourage flexible work arrangements. We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.