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User Experience Strategist

1 week ago

Dubai, Dubai, United Arab Emirates Etisalat UAE Full time
User Experience Strategist

We are seeking a User Experience Strategist to join our digital media team. As a key member of our organization, you will be responsible for developing and executing customer engagement strategies that drive user retention and satisfaction.

Key Responsibilities:
  1. Develop and execute customer engagement strategies to keep users actively using the platform and encourage repeat visits.
  2. Gather user feedback / insights to enhance user experience and inform product improvements.
  3. Collaborate with cross-functional teams to develop and implement retention campaigns, personalized messaging, and loyalty programs.
Requirements:
  • 5+ years of proven experience in customer engagement, customer retention, or a similar role in the digital media or entertainment industry.
  • Familiarity with user analytics platforms to track user behavior and engagement metrics.
  • Ability to analyze user data and metrics to inform decision-making and measure the effectiveness of engagement and retention efforts.