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Spa Hospitality Representative

2 months ago

Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Spa Receptionist to join our team at Mövenpick Hotels & Resorts. As a key member of our spa team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Guest Service and Reception
    • Welcoming and assisting clients with a warm and professional demeanor.
    • Managing and coordinating appointment bookings, cancellations, and rescheduling in a timely and efficient manner.
  • Communication and Coordination
    • Providing accurate information about services, treatments, and promotions to clients and internal stakeholders.
    • Collaborating with spa therapists and management to ensure seamless service delivery.
  • Administrative and Operational Tasks
    • Maintaining a clean and organized reception area, ensuring a pleasant ambiance.
    • Processing payments, handling transactions, and managing cash register operations.
    • Keeping track of inventory and assisting with ordering supplies as needed.
  • Qualifications and Requirements
    • Previous experience as a receptionist or in a customer service role, preferably in a spa or hospitality setting.
    • Excellent communication and interpersonal skills.
    • Proficiency in Microsoft Office and basic office equipment.
    • Fluency in English; additional languages are a plus.
    • Ability to handle multiple tasks in a fast-paced environment.
    • Strong organizational skills and attention to detail.
    • A friendly and professional appearance with a passion for customer service.