Customer Interaction Representative

2 days ago


Sharjah, Sharjah, United Arab Emirates Invest Bank Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our Contact Center team as a Customer Interaction Representative. In this role, you will be responsible for providing exceptional service to our customers through various communication channels.

Your primary goal will be to address customer inquiries, resolve issues, and exceed their expectations while promoting the bank's products and services.

This is an exciting opportunity to work in a dynamic environment where no two interactions are alike. As a Customer Interaction Representative, you will have the chance to grow professionally and develop your skills in areas such as communication, problem-solving, and time management.

Key Responsibilities
  • Manage inbound and outbound customer interactions via phone, email, live chat, and other digital platforms.
  • Address customer complaints and concerns in a timely and professional manner.
  • Cross-sell and upsell bank products and services that meet the customer's needs and preferences.
  • Develop and maintain a comprehensive knowledge of the bank's products and services.
  • Collaborate with internal teams to resolve customer issues and provide solutions.
Requirements
  • Diploma or Bachelor's Degree from a reputable institution.
  • Previous experience in a customer support or contact center role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Flexibility to work different shifts, including evenings, nights, and weekends.


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