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Customer Representative

1 week ago

Sharjah, Sharjah, United Arab Emirates ULTIMATE HUMAN RESOURCES SOLUTIONS LLC Full time

for answering customer calls, emails and chats, implementing initiatives, and providing the customer with professional customer service.

· to provide customer suggestions to the Supervisor with prudence in order to maintain, and enhance company image


• Make sure the customer is been provided with the right information.


• Researching required information using available resources. "Knowledge Management" in Sales Force


• Provide one-reply resolution to all customers whenever possible.


• Capture each and every customer interaction on the system.


• Ensure high-level customer service.


• Following up on complicated customer emails/chats where required.


• Take ownership of each call/email/chat

.
• Enhance revenue by providing sales assistance through the use of basic, cross-selling, and up-selling sales techniques.


• Update him/herself with the product knowledge, and interactive Voice Response (IVR).


• Support Customer Hub Operation team.


• Works effectively within the team and contributes to a healthy team-oriented environment.


• Complete assigned tasks within given deadlines.


• Working in the shifts assigned to him/her by the line manager based on the business needs.