Sales and Account Manager
2 days ago
Job Summary:
We are seeking a highly motivated and results-driven Sales and Account Manager to join our team at AccorHotel. As a Sales and Account Manager, you will be responsible for maintaining a high level of exposure for the hotel through direct sales, ensuring comprehensive and up-to-date knowledge of Novotel ibis and Adagio Fujairah's unique selling points, features, amenities, services, and policies.
Key Responsibilities:
- Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow-up is done in a timely manner.
- Prospecting new accounts for Novotel ibis and Adagio Fujairah and follow the sales process through to convert into producing accounts.
- Formulate corporate offer letters and yearly contracts and any other required business correspondence.
- Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
- To arrange and manage familiarization/site trips in line with business needs.
- Respond within 24 hours to any Group/banqueting requests, checking space/rates in Opera and communicating to Meeting Manager for further follow-up.
- Maintain up-to-date activity and rate information for each account. Rates sheets must be accurate at all times. Communicate any obstacles to completing action plans to DOSM.
- To support: Sales team in carrying out roles effectively (i.e., by ensuring there are enough sales kits available for the week).
Requirements:
- You have experience in the service sector, which is relevant for our business (e.g., retail, hotel industry, catering, hospitality, or serviced division).
- You distinguish yourself through your service-oriented way of thinking and value work that has direct customer contact.
- Ideally, you have already worked as a customer service representative, service agent, or sales consultant and are an expert in customer support.
- You have a confident demeanor and are not only sales-oriented but perhaps even a charming sales talent.
- Must be able to work a flexible schedule.
- Willing to work on a shift roster basis to cover branch opening hours.
- You have excellent English skills, which allows you to be a brilliant communicator.
Working Arrangements:
No remote work. Full-time employment.
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