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Hospitality Experience Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Sonder Inc. Full time

About Sonder Inc.

Sonder is a pioneering hospitality company on a mission to revolutionize the way people stay. We're dedicated to making a world of better stays open to all, with a unique blend of style and functionality in each property. Our bespoke design and technology-rich experience ensure that every guest feels at home.

We're looking for someone who shares our passion for delivering exceptional hospitality experiences. As a Front Desk Hospitality Agent, you'll be the face of Sonder, responsible for ensuring that every guest has an unforgettable stay. Your role will involve guiding guests through our technology-rich experience, utilizing digital communication systems, and providing top-notch support whenever needed.

Key Responsibilities

  • Be the first point of contact for guests, ensuring a warm and welcoming experience.
  • Guide guests through the Sonder app, helping them make the most out of their stay.
  • Utilize digital communication systems to receive guest calls, SMS, and live chats, providing immediate support from the Front Desk.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accuracy, and timeliness.
  • Assist building leadership with administrative tasks to keep operations running smoothly.
  • Flex to support the back-of-house team as needed, including housekeeping quality audits, inventory checks, and minor maintenance issues.

What We Look For

  • A personable and guest-centric individual who loves speaking with others.
  • Demonstrated experience working in hotels, restaurants, or other customer-facing roles.
  • Excellent problem-solving skills and ability to adapt to a fast-paced environment.
  • Strong computer literacy and writing skills, with comfort switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented.