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Hospital Experience Coordinator

2 weeks ago

Dubai, Dubai, United Arab Emirates NMC Royal Khalifa City Full time
Company Overview

NMC Royal Khalifa City is committed to providing exceptional patient care and service. Our team is dedicated to creating a positive experience for all patients and their families.

Job Description

The Patient Relations Executive will provide excellent service to patients and their families by responding to questions, providing needed information, and liaising with government bodies regularly.

Responsibilities
  • Maintaining accurate documentation and reporting accounts of problems and activities on behalf of LTC patients/families.
  • Carries out requirements of complaint management policy and procedure.
  • Actively participates in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution.
  • Participates in the Patient Experience and Caregiver Communication committee related to patient and family-centered care and service excellence.
  • Collects information on the receiving LTC Patients admissions, documents and family status of the patients.
  • Daily visits to the patients and families of LTC.
  • Work exclusively on the discharge planning of the patients.
  • Liaising with government bodies, immigration, and families for complete data/history collection of the patient.
  • Active involvement between discharging and repatriating the patients of LTC liaising with the case management team.
  • Updating daily on the active status of the patient to the concerned as per the requirements.
  • Organizes visit tours of the hospital for VIP and VVIP patient relatives.
  • Maintains professional standards of Patient Relation Programs.
  • In case of patient deaths, all documental procedures commencing with the declaration of death to the handling over of the body need to be addressed.
  • Responsible for ensuring to be updated on hospital policies and procedures related to infection control, emergency codes, and safety protocols while delivering PRO duties.
  • Liaises with cashiers for updates on billing for all in-patients.
Qualifications
  • Bachelor's degree from an accredited institution in Psychology, Social Work, or a health-related field acceptable to the Director, OR ITS EQUIVALENT.
  • At least Two (2) years of responsible experience in Patient Relation / Medical Relation, and Social Work.
  • Must speak and write Arabic.
  • Excellent public relations skills and interpersonal relations skills.
  • Knowledge in computer and statistical work is recommended.
  • Evidence of the practice of a high level of confidentiality.