Customer Support Representative
8 hours ago
About Wahed:
We are a New York headquartered Financial Technology (FinTech) company focused on serving values-based (shariah compliant) digital financial services to retail clients globally. Our mission is to reduce financial inequality and exclusion by building world leading financial products and services. We are looking for a talented individual to join our team as a Client Support Agent.
Job Overview:
The Client Support Agent will be the first point of contact for our clients on live chats, calls, and support emails. This role requires a high level of professionalism, attention to detail, and excellent communication skills. The successful candidate will be responsible for ensuring that all clients receive the support and attention they require, while also proactively finding new ways to improve our processes.
Key Responsibilities:
- Provide exceptional customer service to clients through live chats, calls, and support emails
- Ensure that all communication is compliant with financial regulations
- Take ownership of client experience and support, ensuring that all issues are resolved in a timely manner
- Manage client complaints and respond to client inquiries by coordinating with the different teams and area owners
- Proactively find new ways to improve efficiency and overall processes
- Provide regular updates and reports to management on performance
- Ability to multitask and meet tight deadlines
- Excellent English writing and speaking skills
Requirements:
- 2-4 years of work experience preferably in Customer services
- Excellent English writing and speaking skills
- Available to work evenings and weekends as per the schedule/shift rotation
- Previous experience in CRM systems like Zendesk is a plus
What We Offer:
We offer a dynamic and international work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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