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Supervisor of Guest Services

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriott International, Inc sharjah Full time
Key Responsibilities:
  • Staff Management: Oversee the recruitment, training, and development of restaurant staff to ensure excellent service delivery.
  • Scheduling and Operations: Manage staff work schedules, ensuring adequate coverage and optimal resource allocation.
  • Quality Control: Conduct regular inspections of the restaurant kitchen to maintain high standards of hygiene, sanitation, and food safety.
  • Food and Beverage Management: Oversee food preparation, presentation, and storage to ensure compliance with health and safety regulations.
  • Customer Service: Engage with dining customers to gather feedback on food quality and service, and implement improvements accordingly.
  • Inventory and Supply Chain: Monitor inventory levels and ensure timely restocking of food supplies and other essential items.
  • Financial Management: Manage the restaurant's cash flow, settle outstanding bills, and maintain accurate financial records.
  • Customer Feedback and Retention: Analyze customer surveys to identify areas for improvement and develop strategies to enhance customer satisfaction and loyalty.
  • Conflict Resolution: Address customer complaints in a professional and courteous manner, ensuring a positive experience for all guests.