Guest Relations Ambassador

2 months ago


Sharjah, Sharjah, United Arab Emirates Occidental Sharjah Grand Full time

Job Title: Guest Relations Ambassador

Job Summary: We are seeking a skilled Guest Relations Ambassador to provide exceptional guest service experiences throughout their stay. The successful candidate will be responsible for ensuring a seamless and memorable experience for our guests.

Responsibilities:

  • Provide upscale guest service experiences for clients throughout their stay.
  • Ensure clients are properly greeted upon their arrival.
  • Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
  • Coordinate luggage collection and storage.
  • Oversee check-in and check-out procedures, including reservations and financial transactions.
  • Promptly address guests' requests, like in-room dining.
  • Actively listen to and resolve complaints.
  • Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
  • Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
  • Inform clients of our hotel services, including breakfast and dining options.
  • Promote all hotel amenities, conveniences and programs offered.
  • Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
  • Appraise team's performance and produce regular reports.
  • Liaise with Housekeeping & other operational departments to provide an overall comfortable guest experience.
  • Examine daily duties, assign tasks and check on progress.
  • Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
  • Recommend local tourist spots, including places to dine, shop and sight-see.
  • Establish friendly relationships with regular hotel clients.

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