Guest Relations Ambassador
2 months ago
Job Title: Guest Relations Ambassador
Job Summary: We are seeking a skilled Guest Relations Ambassador to provide exceptional guest service experiences throughout their stay. The successful candidate will be responsible for ensuring a seamless and memorable experience for our guests.
Responsibilities:
- Provide upscale guest service experiences for clients throughout their stay.
- Ensure clients are properly greeted upon their arrival.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Coordinate luggage collection and storage.
- Oversee check-in and check-out procedures, including reservations and financial transactions.
- Promptly address guests' requests, like in-room dining.
- Actively listen to and resolve complaints.
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Inform clients of our hotel services, including breakfast and dining options.
- Promote all hotel amenities, conveniences and programs offered.
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
- Appraise team's performance and produce regular reports.
- Liaise with Housekeeping & other operational departments to provide an overall comfortable guest experience.
- Examine daily duties, assign tasks and check on progress.
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
- Recommend local tourist spots, including places to dine, shop and sight-see.
- Establish friendly relationships with regular hotel clients.
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